I forgot my User Name or Password. How do I get a new one?
It's best not to create a new username if you already have one in the system,
since all your completion records will be lost. Click here to receive an email with your logon information.
Or, send an email to eota@eota.energy.gov requesting your
username/password and the information will be sent to you. We will not issue user information over the phone.
Will my information be given out to others?
No. Student registration information is only kept for EOTA records management.
What Address should I use in my Profile?
It is preferred that you use your business mailing address. If you are requesting training materials and would prefer it sent to an alternate address, you can notify the Online Learning Support Specialist.
Are EOTA courses free?
Our online training is available at no cost to attendees. However, for classroom courses, attendees are responsible for their
own travel arrangements and associated expenses (travel, lodging, per diem, etc.).
I'm not a government employee. Can I still take a class?
Yes! EOTA courses are open to anyone in the private-sector, national and international organizations
who require professional training, education, and vocational services.
What if I have a question about a course?
If you have a general question about any of our courses, please contact the Online Learning Support Specialist
at eota@eota.energy.gov.
What if I get a blank screen when I try to view a course?
There are few reasons why a blank screen appears when accessing a course; here are some
suggestions to correct this problem. If none of these works, please contact us at
eota@eota.energy.gov.
Your computer keeps bringing up the same cookies: try emptying your history/cache folder, close
your browser, and try again.You have pop-up blockers on: make sure the pop
up blocker is off, then try again.Many firewalls will not allow the page to
open: contact your IT department to see if this is the case.Try another computer
if possible to see if you are able to view the page; your computer might need to be updated with
the course plug-in (e.g. Flash/Shockwave).
Why do I have to take a test?
Tests are required to ensure the effective and efficient training of emergency operations
personnel throughout DOE who are or may become involved in the planning, preparedness, and
response of vital national resources, and are able to demonstrate appropriate use of the
methods taught in each course.
I took a course -- why didn't it mark off as completed?
If you've completed a course and it didn't mark off as completed,
please let us know.
We are upgrading our website to correct this problem.
Do I have to return the video materials you sent me?
No. You may keep all training materials or share them with anyone who is interested in taking the course.
How long will it take to get a video?
Providing that the video, DVD or CD materials are in stock, you should receive them within
one to two weeks. If the materials are out of stock, they can take up to a month for delivery.
Do EOTA’s courses have CEU credits?
EOTA’s courses are not associated with any CEU credits at this time.
I took course XXX-123DW and it’s not showing on my account, why?
Occasionally, some of EOTA’s courses will be archived and removed from our website and will not show on your records; however, all courses that you’ve registered for will show on your transcripts.
Why do I have to take a survey to get my certificate?
In order for the EOTA to improve our training, we ask that you provide us with feedback though our electronic student satisfaction survey.
How do I get a certificate?
After completing and passing the online course, complete the survey, and then click "My Transcripts". Select the appropriate course title to print your certificate.
If I lose my certificate, how do I get a new one?
If your certificate is lost, you may download a replacement at any time by clicking "My Transcripts" and selecting the appropriate course title.
Why doesn’t this course have a certificate?
Some EOTA courses do not have tests associated with them therefore, certificates are not available.
How do I get a copy of my transcript?
To request a copy of your EOTA transcript, select "My Transcripts" and click the "Print Transcript" button.
